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FAQs

Have questions? Here you’ll find the answers most valued by our community.

Need Help?

Crisis Line Services (for emergencies call 911)

National Grad Crisis Line

(877) 472-3457

 

National Sexual Assault Hotline

(800) 656-4673

 

National Suicide Prevention Lifeline

(800) 273-8255

 

National Suicide Prevention Lifeline (Options for Deaf and Hard of Hearing)

For TTY Users: Use your preferred relay service or dial 711 then 1-800-273-8255

 

Substance Abuse and Mental Health Services Administration National Helpline

(800) 662-4357

 

Veterans Crisis Line

(800) 273-8255, PRESS 1

Text 838255

Chat online

 

NAMI Directory (100 pages of resources!)

  • Does Match Made in Therapy pay for future mental health-related expenses?
    The Hope Fund was created to relieve debt not to pay for upcoming bills or services. If Match Made in Therapy gifts someone with financial assistance towards future mental health treatment those funds will not be taken from our Hope Fund.
  • Does Match Made in Therapy pay for future mental health-related expenses?
    The Hope Fund was created to relieve debt not to pay for upcoming bills or services. If Match Made in Therapy gifts someone with financial assistance towards future mental health treatment those funds will not be taken from our Hope Fund.
  • Are there other programs that offer financial assistance for mental health-related medical bills?
    Yes! Learn more by clicking this link: https://www.gofundme.com/c/blog/mental-health-financial-assistance
  • What is the review process for applications?
    Applicants will submit an application online at www.matchmadeintherapy.org/hopefund. Match Made in Therapy will review the information submitted to determine if any additional information is required and verify the information. If the applicant is determined eligible for debt relief, the payment will be calculated. Once completed, the applicant will receive notification of eligibility, and payments will be made directly to the business, hospital, treatment center, and/or health care provider.
  • How does Match Made in Therapy determine eligibility?
    To be eligible you must: Have outstanding behavioral/ mental health medical debt. This could be debt from hospitalizations, doctors' offices, treatment centers, or rehabilitation facilities. Earn an income at or below 50% of the area’s median income (AMI). Have physical documentation of bills with legal names and expenses listed. Provide proof of insurance policy or explanation of no insurance. Once an applicant submits all required documentation to respond to the requirements, Match Made in Therapy will review that documentation to confirm applicant eligibility.
  • How will my assistance be calculated?
    Determination of assistance amounts must be determined by a physical or electronic bill, signed by/ given from an established business or organization that identifies the applicant received services. Match Made in Therapy will reach out to the organization to verify that the payment is still outstanding. Proper documentation : Contact information from the treatment facility. Electronic or scanned physical document of the bill. Collections receipt from the bank. If an applicant does not have the proper documentation they may not be eligible for assistance. Please provide as much information as possible in your submission form. Email all bills and documentation to info@matchmadeintherapy.org with the subject line “Hope Fund Documentation- (FIRST NAME LAST NAME)”
  • I do not reside in the united states, do I still qualify for assistance?
    Yes. We do not discriminate on the basis of location. If you provide the proper documentation you will be eligible!
  • When will I receive the assistance once approved?
    Assistance is provided through our donations and the funds raised by Match Made in Therapy events. Assistance will be given on a first come first serve basis with respect to the number of funds requested. Match Made in Therapy will disburse payments accordingly.
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